PLAYER SUPPORT
Every little
question matters.
Something not quite right in the factory? Or just want to say hello? We’re listening.
Write to the studio.
For game support, feedback, privacy requests and everything in between.
queryvarun@gmail.comFor a bug report, include your phone model, Android version, game version and what happened. A screenshot helps. Please leave out passwords, payment details and anything private.
A little help, right here.
Where can I download the game?
Tiny Chocolate Factory is currently in development for Android. A Google Play link will appear on this site when the game is publicly available.
Where is my progress saved?
Progress is stored on your phone. There is no cloud save or login. Uninstalling the game or clearing its data can remove your progress. Contact us before trying either step to troubleshoot.
Why is an ad unavailable?
Rewarded ads need available inventory and may need an internet connection. If an ad cannot load, you can keep playing normally. A bonus is granted only after the ad reports that it was earned.
Is factory cash real money?
No. All balances and rewards are virtual game currency. Currency symbols are a display preference; they do not change the value or convert balances.
How do I make a privacy request?
Email the studio address with “Privacy request” in the subject. Tell us which game or website interaction your request concerns. Our privacy policy explains the data involved.